VIRTUAL OFFICE ASSISTANT - REMOTE (WASHINGTON STATE ONLY)

Are you looking for a remote virtual assistant role with an inclusive, values-driven group teletherapy practice?

Kirkland EMDR Counseling is hiring a Part-time (5-10hrs.) Virtual Office Assistant to provide scheduling, billing, and administrative support Monday to Friday (day shift) for a growing teletherapy group practice. The Virtual Office Assistant will support our therapists and clients by handling a variety of administrative tasks to ensure efficiency and caring service. PLEASE NOTE: This position is for Washington State applicants only.

ABOUT KIRKLAND EMDR COUNSELING

Kirkland EMDR Counseling is an inclusive multilingual and multicultural teletherapy practice supporting people in their journey of growth. To learn more about our organizational values please visit our website:
https://kirklandemdr.com/anti-discrimination-statement

We center the following core values in our work with clients and with each other. 

• Inclusivity – We take consistent action to be inclusive of individuals of all identities and backgrounds and to encourage authentic and empowered participation. 
  

• Equity –We acknowledge and actively seek to dismantle systems of racism and oppression and to ensure equitable access to resources. 
  

• Curiosity – We approach our work from a place of authentic curiosity. We lean towards learning more rather than making assumptions/judgments.
  

• Healthy Boundaries – We create private safe spaces to explore experiences and emotions, and to express vulnerability in therapeutic spaces for both clients and therapists. 

OUR BENEFITS 

• Flexible day shift schedule Monday to Friday

• Remote work (In Washington State)

• Potential for increased pay and hours as the practice grows. With increased hours we offer a monthly Health Benefit Stipend for employees who work consistently 22+ hours per week.

• W-2 Position

PAY: $22-$25 per hour.
TIME EXPECTATION: 5-10 hours per week.

ABOUT THE POSITION

• Manage daily Intake email communication, phone calls, and voicemails while maintaining a warm and empathetic tone. Expectation is at least twice a day (morning and afternoon).

• Check insurance benefits for new and established clients, ensuring accurate and thorough collection of insurance information and documenting to support action on insurance charges or referral issues.

• Sending daily claims to insurance, following up with insurance companies regarding claims/billing issues, and communicating effectively to problem solve issues.

• Assist with invoicing and tracking client payments, such as co-pays and deductibles,  in an efficient and timely manner.

• Manage intake paperwork collection and ensure (Electronic Health Record) EHR files are accurate and complete.

• Assist with content creation and scheduling posts for mental health awareness and educational campaigns.

• Attend mandatory staff meetings and trainings  as directed by Kirkland EMDR Counseling

• Adhere to office policies and procedures as stated in the Employee Handbook and Operations Manual.

• Passion for working with others (being collaborative) and helping our team members grow and learn.

• Other duties as assigned.

QUALIFICATIONS 

• Currently residing in Washington State.

• Align with Kirkland EMDR Counseling’s Mission, Vision, and Values.

• Ability to communicate and write in Spanish [OPTIONAL]

• Associate’s degree in health administration or related field AND a minimum of one (1) year experience in a physician’s office or similar; with experience using Electronic Health Records (EHR) and working with other software programs at the same time. OR

• High School Graduate or equivalent (GED) AND a minimum of (2) two years experience in a physician’s office or similar; with experience using EHR systems and working with other software programs at the same time.

• Skilled in navigating third-party payer and insurance portals to efficiently verify coverage, eligibility, and benefits, ensuring timely and accurate processing of claims.

• Familiar with medical billing, insurance portals, and terminology–including CPT, HCPCS, and ICD10 coding.

• Experience with systems such as OneHealth Port, Availity, NPPES, CAQH.

• Familiar with credentialing with insurance and supporting providers with the credentialing process.

• Proficient in personal computers and software programs such as Google Workspace and EHR systems (such as Sessions Health, Simple Practice, or TherapyNotes, etc.).

• Knowledge of HIPAA regulations and experience handling sensitive client information securely.

• Proficient in creating and following a work routine and structure needed to work remotely diligently.

• Great communication skills and responsive with coordination with clients, colleagues, and administrative staff.

• Strong research, problem-solving, and task prioritization skills, with attention to detail and follow through.

• Experience of assessing and organizing protocols, policies, and guidelines.

• Committed to delivering a respectful, culturally sensitive service to our providers and clients.

HOW TO APPLY: Please complete our Employment Interest Application form at https://forms.gle/GJtdUu1J1JgHBHBL8

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:  Kirkland EMDR Counseling is an Equal Opportunity Employer and is committed to Justice, Diversity, Equity, and Inclusion. We provide a comfortable and inclusive space for our clients and employees. Applicants are considered for employment without regard to race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, status as a veteran or any other basis prohibited by local, state, or federal laws. We welcome candidates of diverse backgrounds and identities to apply. If you are in need of an accommodation, notify us through our Contact Us Form at  https://kirklandemdr.com/contactus